Returns and refunds
The short version: whether an item can be returned depends on the item, and each product page says which. Many supplements are sold by Amazon as non-returnable for food-safety reasons. If one arrives damaged or wrong, start from your order and Amazon will help.
What depends on the item
- Non-returnable items: many supplements are listed by Amazon as non-returnable for food-safety reasons. The product page says so.
- Returnable items: these follow the window shown on their listing, usually 30 days from delivery.
- Damaged or wrong item: start from your order. Amazon still helps when an item arrives damaged, leaking or not what you ordered.
How to start a return or report a problem
We do not sell these supplements ourselves, so returns and problems go through the order you placed with the retailer. Open the order in your account, choose Return or replace items if it is offered, and follow the steps. The page shows what the listing allows and the cost of return shipping, if any, before you commit.
Refunds
Refunds go back to your original payment method.
If something goes wrong
If the order page will not accept a return it should, or a refund does not arrive within a reasonable time, contact us with the product and the date. We will check the listing on our side and point you to the right step.
Questions about taking a supplement are a different matter; read the medical disclaimer and ask your doctor or pharmacist.